Effective Date: June 30, 2025

VELORA ENTERPRISE INC
9894 Bissonnet, Suite 445, Houston, TX 77036
📧 Info@velorafirm.com
📞 +1 (888) 585-5161

1. Introduction
VELORA ENTERPRISE INC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, and communications.
By using our website or submitting your information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information

• Full name

• Phone number

• Email address

• Physical address

• Service preferences (solar, internet, wireless, etc.)

Technical Information

• IP address

• Browser type and device information

• Website usage data

• Cookies and tracking technologies

Communication Data

• SMS/text message interactions

• Email communications

• Call records (where permitted by law)

3. How We Use Your Information
We use your information to:

• Connect you with relevant third-party service providers

• Provide consultations and service recommendations

• Respond to inquiries and customer support requests

• Send service updates, confirmations, and reminders

• Deliver promotional and marketing communications

• Improve our website, services, and customer experience

4. How We Share Your Information
We may share your information with:
Service Providers & Partners
We may share your information with trusted third-party providers, including:

• Solar installation companies

• Internet and telecom providers (e.g., Spectrum, Frontier, Gen Mobile)

• Business service partners

These providers may contact you regarding your inquiry or requested services.
Legal Requirements
We may disclose your information if required by law or to protect our legal rights.
5. SMS & Communication Privacy
Consent to Messaging
By providing your phone number, you consent to receive:

• Service-related messages

• Appointment reminders

• Marketing and promotional messages

Message Terms

• Message frequency may vary

• Message and data rates may apply

Opt-Out Rights
You may opt out at any time by replying:
STOP
For assistance, reply:
HELP
Important Commitment
Your SMS consent and phone number:

• Will NOT be sold or shared with third parties for their marketing purposes

• Will only be used for communications related to your inquiry or services

6. Cookies & Tracking Technologies
We use cookies and similar technologies to:

• Improve website functionality

• Analyze user behavior

• Enhance user experience

You may disable cookies through your browser settings, though some features may not function properly.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee complete security.
8. Data Retention
We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes and enforce agreements

9. Your Rights & Choices
You have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data (subject to legal requirements)

• Opt out of marketing communications at any time

To exercise these rights, contact us using the information below.
10. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
11. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect information from children.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
VELORA ENTERPRISE INC
📍 9894 Bissonnet, Suite 445, Houston, TX 77036
📧 Info@velorafirm.com
📞 +1 (888) 585-5161